Acceptable Use Policy
- Date: 26/10/2022
- Revision: 1.2
Purpose
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This Acceptable Use Policy (AUP) clearly defines the rules which apply to use of our services
including your responsibilities, permitted and prohibited use of services. Compliance with this
Policy ensures your ability to use and enjoy our service to its optimum use. If you have any
questions, please contact us on support@supatechnologies.com.au
Application
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This Policy applies to all customers who use our applications and portals. Your obligation to
comply with this Policy includes your obligation to ensure any person who you allow to use your
service also complies with this Policy.
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Your failure to comply with this Policy (including by any person who you allow to use your
service may lead to the suspension or termination of your service. We reserve the right to
change this Acceptable Use Policy at any time and notify you by email to your nominated email
address and we encourage you to review this Policy periodically because it may change from time
to time.
1. ABOUT THE POLICY
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1.1. As part of our aim to provide a quality service at a reasonable price to
all our users, the Acceptable Use Policy has been implemented to ensure that each subscriber's
use of the Service:
- meets legal requirements;
- does not unreasonably interfere with other subscribers; and
- does not unreasonably impact on our ability to provide the Service.
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1.2. In this document, the following words have these meanings:
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You refers to a subscriber to the Service, or any person who accesses the
Service using the subscriber's access details;
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Policy means this document, as may be amended by us from time to time on 21
days notice;
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Service means any service provided by us, together with associated services and
software such as cloud based services, applications, web portals and customer support.
Why we collect and how we use information
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We collect and use your information to:
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- allow registration and subsequent use of the app:
- provide services and chats;
- manage user/device matches;
- record images and videos;
- optimise data processing and access resources;
- improve the user experience of APP and services;
- allow technical service;
- allow the users to take advantage of promotions;
- generate aggregate statistical data concerning the device use preferences of the users;
- geolocate the users in order to provide the service requested;
- sell, hire, deliver, administer, improve and personalise our products and services;
- source products for sale, transport products and ensure our suppliers are compliant
with our ethical sourcing policy and applicable labour laws and standards;
- process payments and services and to deal with your feedback or complaints and
provide refunds and discounts;
- to communicate with you and to operate the customer service department
- protect against fraud and theft; and
- maintain and update our records.
- From time to time, we may also use your personal information to send you targeted news, offers
and promotions of our products and services. If you do not wish to receive these communications
you can opt-out by contacting us at the address listed below.
2. WHEN THIS POLICY COMES INTO EFFECT
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This Policy applies immediately if you are a new subscriber to the Service. For current users,
this Policy applies 21 days after notice of this Policy is given to you by posting the Policy on
our website. If any changes are made to this Policy by us, these changes come into effect 21
days after we give you notice of the changes by sending you an email and posting an updated
version of the Policy on our website.
3. SECURITY AND PASSWORDS
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- You must keep confidential the password you use to subscribe to the Service. You remain
responsible for any use of the Service made using your password.
- You must not attempt to obtain unauthorised access to any computer system, including
unauthorised access to our system (for example, by attempting to use the account of
another user).
- You must not participate in any attempt to cause any computer system (including our
system) to malfunction, whether by way of viruses, worms, trojan horses, denial of
service attacks or otherwise.
3. SECURITY AND PASSWORDS
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You must not use the Service to breach any applicable criminal laws or to infringe on the rights
of a third party. This includes, without limitation:
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- fraudulent, deceptive or illegal activity;
- infringement of copyright, trademarks or other intellectual property rights;
- infringement of laws relating to censorship and classification of material;
- using the Service to create, forward or distribute defamatory statements.
3. SECURITY AND PASSWORDS
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The Service excludes the:
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- use scripted or AI software (such as automated agents) to maintain a connection
- or to reconnect when you are not personally using such connection;
- the use, sale or engagement of illegal activities defined by Australian law;
- reconstructing or modifying the software or service;
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If you have a question about this Policy please contact us at the address below. We may need to
contact you for further details.
Acceptable Use Policy